Shipping policy

Last updated: 15/07/2025

Thank you for shopping with BYELLY LTD. Below you’ll find details about how we process and deliver your order.

Order Processing

In-stock items are typically processed and dispatched within 5–7 working days.
Pre-orders will be dispatched once stock becomes available. Pre-orders are charged at the time of purchase and shipped as soon as possible.
You will receive an email confirmation once your order has been dispatched.

Click & Collect

Skip the shipping wait by collecting your order directly from us.

How it works:

Select the "Click & Collect" option at checkout.
Wait for your "Ready for Collection" email before heading to the store.
Please bring your order confirmation email (digital or printed) when you arrive.

Collection Hours:

Day	Hours
Wednesday	9:00 AM – 7:00 PM
Thursday	9:00 AM – 7:00 PM
Friday	9:00 AM – 3:00 PM
Saturday	9:00 AM – 5:00 PM
Sun / Mon / Tue	Closed for Collection

Delivery Timeframes

UK standard delivery typically takes 2–5 working days after dispatch.
All orders will be delivered within a maximum of 28 days from the dispatch date, in line with consumer protection regulations.
Delivery times may vary during busy periods or launches.

Orders created after 4:00 PM (Monday–Friday) will be processed the next business day.
Orders created after 12:00 PM on Saturday will be processed on Monday.

Shipping Areas

We are pleased to offer worldwide shipping! Please note that for all international orders, the customer is responsible for paying any applicable local taxes, customs duties, or import fees upon delivery.

Lost, Stolen or Damaged Parcels

Once an order has been confirmed as successfully delivered by the courier, responsibility for the parcel passes to the recipient.

We accept no liability for parcels that are lost, stolen or damaged following confirmed delivery, including parcels left in a designated safe place, with a neighbour or in an unsecured location.

Customers are responsible for ensuring that all delivery information provided is correct and that their delivery location is safe and secure.

If any issues arise after a parcel has been marked as delivered, customers should contact the courier directly to request an investigation.

Failed Deliveries or Returned Parcels

If a delivery is unsuccessful due to an incorrect or incomplete address provided at checkout, the customer may be responsible for redelivery costs. We recommend double-checking your shipping details before confirming your order.

Damaged, Lost, or Delayed Orders

If your parcel is delayed, lost, or arrives damaged:

Please contact us within 7 days of delivery or expected delivery
Email: info@byelly.co.uk
Include your order number and any relevant details (e.g., photos if damaged)

We will investigate the issue and work with you to resolve it quickly.

If you have any questions about shipping or delivery, feel free to contact us at info@byelly.co.uk.