Frequently asked questions
Find answers about LIFTÈÈ, building your routine, rewards and ordering. Browse the topics below, or contact our team.
LIFTÈÈ: the system
Is LIFTÈÈ for professional use?
Yes. LIFTÈÈ is for professionals qualified in lash lifting and, when used for brows, brow lamination, with appropriate treatment insurance. An eyelash-extension qualification alone is not lash-lifting training. Follow the supplied guidance; this system is not for home self-application. ELLÝ does not currently verify every purchaser’s certificate.
What is included in the full system?
You receive ten sets of Step 1 Lifting, Step 2 Setting and Step 3 Nourishing solutions, with 0.8 ml per sachet. Shields and accessories are sold separately.
How many treatments does one system provide?
Each sachet provides approximately 2–3 applications, giving an estimated 25–30 client treatments per full LIFTÈÈ system when used according to the professional protocol.
How long do results last?
Results can last up to 6–8 weeks, depending on the client’s natural growth cycle, suitability, technique and aftercare.
How long can an opened sachet be used?
The stated period after opening for each LIFTÈÈ step is two weeks. Store the products in a cool, dry place and avoid direct sunlight. Always follow the supplied storage and usage instructions.
Is patch testing required?
Yes. A patch test must be completed 24–48 hours before treatment in line with the supplied professional guidance and your insurer’s requirements. Do not leave the patch-test products on for longer than 15 minutes.
Can LIFTÈÈ be used on pregnant clients?
LIFTÈÈ is not recommended for use on clients who are pregnant.
Can I try LIFTÈÈ before buying the full system?
Yes. The £15 LIFTÈÈ Sample is designed for professionals who want to assess the system before moving to the full box.
Do I need powder with LIFTÈÈ?
No. The LIFTÈÈ formula is designed to be used without adding powder. Follow the supplied professional instructions.
Can I use the Korean technique with LIFTÈÈ?
Yes. LIFTÈÈ can be used for Korean and traditional lash lift techniques. Follow the guidance for your chosen method. Explore the LIFTÈÈ system for more information.
Choosing your treatment setup
Where should I start if I’m new to ELLÝ?
Start with Find my ELLÝ routine. Answer questions about the result you want and your client’s lashes to see a recommended setup. Already know what you need? Browse Shop All.
Do I need everything in “Complete your setup”?
No. Your recommended routine is based on your Finder answers. “Complete your setup” contains optional additions, so you can choose what suits your technique and the tools you already own.
Can I book a LIFTÈÈ treatment rather than buy the system?
Use Find a LIFTÈÈ Artist to look for an artist near you. Contact the artist directly to discuss appointments and treatment suitability.
Finder rewards & discount codes
How do I unlock the Complete Routine Reward?
Spend £150 or more on your recommended setup in the Finder to unlock a 5% reward. The Finder shows your progress and confirms when you qualify. Check the discount shown at checkout before completing your order.
Can I combine the Finder reward with an ambassador code?
No. The 5% Finder reward cannot be combined with other discount offers. If you have an eligible 15% ambassador code, use that instead of FINDER5. The two offers do not combine to make 20% off.
Orders, delivery & returns
How can I track my order?
Visit Track my order and enter the details requested. You can also use the tracking link in your dispatch email. If you need help, contact us with your order number.
Where can I check delivery options and costs?
See our shipping policy for delivery information. Available delivery options and charges are shown at checkout for your address.
Will I need to pay customs duties or import charges?
The shipping charge covers the transit of your goods with the courier, based on the shipping service you choose at checkout. It does not include customs duties, import taxes or customs-clearance fees.
ELLÝ® does not cover these charges. Any applicable import charges are your responsibility and are payable to the courier or relevant authority. Payment may be requested before your parcel enters the destination country, during customs clearance or before delivery.
Charges depend on the destination and order. If any duties or import taxes are expressly collected at checkout, those amounts are shown separately.
Can I change my order or delivery address?
Contact us as soon as possible with your order number and the change you need. We’ll check the order’s status and let you know whether the change is possible.
What should I do if an item arrives damaged, incorrect or missing?
Contact us with your order number and a description of the issue. For damaged or incorrect items, include clear photos of the item and packaging when emailing the team at info@byelly.co.uk. Please keep the packaging while we look into it.
How do I request a return?
Read our returns and refund policy for eligibility and instructions, then contact us with your order number and the item you would like to return.
Your account & My Studio
What is My Studio?
My Studio is your personal restocking screen, showing eligible products from your recent order history. Sign in to your customer account, then open My Studio from the main menu or account icon to choose quantities and add products to your basket.
Why can’t I see My Studio or a previous purchase?
My Studio appears when you’re signed in to your customer account. Use the email address you used for your orders. It shows eligible products from your 20 most recent orders, with up to 12 different variants; cancelled orders and products that are no longer available in the catalogue may not appear. If there are no eligible purchases yet, you’ll see a message explaining that there are no eligible purchases to show yet.
How do I apply for the ELLÝ Educator Programme?
Use Become an ELLÝ Educator Partner and follow the application instructions. Use the same email address as your customer account. Already a member? Sign in with that account to access your member options.
What should I include when asking for product or technique support?
Tell us which products you used, your technique, shield type and size, application placement, processing time for each step on each eye, and the lash checks you carried out. Include the batch details and a clear description of your question. Relevant photos can be emailed to info@byelly.co.uk with your client’s permission.